Can I request recipes that are only vegetarian/gluten-free/meat-free?
Unfortunately, at this time, we cannot customize the recipe collections in the Pairings Box. We’re a small operation and only create three, original recipes for Pairings Box subscribers every month. That said, we *usually* include at least one vegetarian recipe in each box. We try to pre-announce recipe collections that cater to special dietary restrictions. Follow us on Twitter and Facebook and sign up to receive Pairings Box updates via email.
I don’t have a turntable, should I still get a Pairings Box?
You don’t need a turntable to enjoy the music in the Pairings Box. All of the music (including the 7″ single and digital mixtape) that comes in your monthly Pairings Box is available for digital download. Our vinyl records are hand-numbered, limited edition (we never press more than the original pressing) and often our artist collaborators’ very first physical release. If you are considering purchasing a turntable, take a look at our recommendations. If you need convincing read our 10 Reasons To Buy a Turntable.
Where can I find the digital downloads that accompany my Pairings Box?
The digital downloads are only available to Pairings Box subscribers and are maintained on a password protected page of our site. Find a digital download card inside your Pairings Box.
What kinds of ingredients are included in my Pairings Box?
We include 1-2 Premium dried ingredients in each Pairings Box. Past ingredients have included: Organic Barley Flour, French Gray Sea Salt & Lavender, Organic Chipotle Chili Powder, Sicilian Salted Capers, and Zaatar. We never ship meat, fish or dairy products.
What are these ‘surprise treats’ you speak of?
On occasion, we partner with really cool people to include a little bonus treat in your box. We’ve partnered with Sami’s Kitchen (a New Zealand Spice company that provided full sized Middle Eastern spice blends), letterpress designer Green Quince, chocolate company Madécasse, iHeart-This, and Chronicle Books (who provided a bonus recipe and a cookbook giveaway).
When will I receive my first Pairings Box?
We typically ship Pairings Boxes early-mid month, so if you purchased the October box, for example, you should receive it in early-mid October.
Can I purchase multiple gift subscriptions?
Of course! You can purchase multiple gift subscriptions via the TK Market. If you’d like to purchase a bulk order (for example, as a wedding favor, corporate gift, etc.), please email email@example.com. For large orders, we recommend contacting us at least a month and a half in advance to ensure that we have enough stock to meet your order.
I don’t live in the U.S. or Canada. Do you ship Pairings Boxes internationally?
We sure do! An international subscription costs $32 (including the cost of shipping and handling). Please use this link to purchase an international Pairings Box subscription. You can also purchase 1 or 3 month gift subscriptions via the TK Market.
Why are you sold out?!?!
The Pairings Box is a limited edition product and each record is a one time pressing, so we do not make more if we sell out. Due to popular demand, our Pairings Boxes typically sell out quickly. To make sure you don’t miss your chance to purchase your subscription, sign up for our mailing list. We email once per month to notify you when we have opened up the payment form to new subscribers.
Can you notify my gift recipient that they’ll be receiving a gift OR can you NOT notify him/her?
Sure, we’re more than happy to send an e-mail to the gift recipient. Just let us know how you’d like to handle communications with your gift recipient in the “comments” field upon checkout. We will only send an email if you specifically request one.
Can you include a personal message in the box to the gift recipient?
Sorry, but at this time we are not able to include individual messages inside of our Pairings Boxes.
I filled in the order form with the gift recipient’s proper address, but the PayPal confirmation listed my address instead!
Don’t worry, we disregard the shipping address provided by PayPal and use the address you provided on the order form when placing your order.
I never received my Pairings Box, WTF?!
If you haven’t received your box, please contact us at: firstname.lastname@example.org. We’re more than happy to help you figure out what happened. Obviously, we cannot control the U.S. Postal Service, but we’ll do the best we can to make sure that you receive your Pairings Box as soon as possible.
Can I cancel my subscription anytime?
Yes, sir/ma’am. We understand that circumstances change. Unless we have already processed your order for the current month, you can cancel your recurring subscription at any time. Instructions for canceling your subscription via PayPal should be provided in the confirmation email you received from PayPal. If that fails or you misplace that email, it is still as easy as emailing us at: email@example.com.